Email Inbound action configuration

Community Alums
Not applicable

‎04-28-2023 01:04 AM

Hello Team,

 

I want to configure my personal email id with ServiceNow instance getting some.

 

Here enabled Yes option in email properties for inbound and outbound both, however. in Email Account POP3 and SMTP not configured by ServiceNow. How we can achieve this configuration.  I found below link

 

Create an email account (servicenow.com) however still, m not cleared on this . I am not able trigge...

 

Please Advise. 

Thank you. 

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2 REPLIES 2

Eswar Chappa
Mega Sage
Mega Sage

‎04-28-2023 01:39 AM

Hi,  

Can you Please check the below article, It might help you.

Incident creation via E-mail (Inbound Action)

Thanks,

Eswar

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Ratnakar7
Mega Sage
Mega Sage

‎04-28-2023 05:50 AM

Hi @Community Alums ,

 

To configure your personal email account with ServiceNow instance, you need to follow these steps:

  1. Log in to your ServiceNow instance as an admin user.
  2. Go to the "Email Properties" module.
  3. Enable the "Inbound" and "Outbound" options.
  4. Go to the "Email Accounts" module.
  5. Click the "New" button to create a new email account.
  6. Select the "POP3" or "IMAP" protocol for the incoming mail server, depending on your email provider's settings.
  7. Enter the incoming mail server settings, such as server name, port number, and SSL/TLS options.
  8. Enter the username and password for your email account.
  9. Test the connection to ensure that the email account is configured correctly.
  10. Click the "Save" button to save the email account configuration.

Once you have configured your email account in ServiceNow, you should be able to receive and send emails through your personal email account within the ServiceNow instance.

Also, refer :
https://www.servicenow.com/community/csm-forum/how-to-setup-new-email-accounts-to-service-all-the-incoming/m-p/413486

Thanks,

Ratnakar

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