Email not receiving in Personal instances

tameem_07 · ‎04-11-2020

Hi Experts,

I'm sending emails to my personal instance but I do not see them in the Inbox or in received modules. I have made sure that "Email receiving" is enabled and also I checked the Email Reader scheduled Job which is "Ready". Also, I'm sending emails to "devxxxx@service-now.com". Any inputs?

tameem_07 · ‎04-14-2020

Hi Guys,

I seem to have figured out the root cause. The emails have to be sent to "devXXXXX@servicenowdevelopers.com". There is no need to change anything in the email accounts. Earlier I used to send it to "devXXXXX@service-now.com".

Thanks for your time.

View solution in original post

Tanushree Doiph · ‎04-11-2020

Hey,

Refer below link,

https://community.servicenow.com/community?id=community_question&sys_id=5bfd2406dbee3f0414d6fb243996...

Please mark correct and helpful.

Thanks

Tanushree

tameem_07 · ‎04-11-2020

HI Tanushree,

Thanks for your reply. I did send the email to devxxxx@service-now.com and not to "devxxxx@servicenowdevelopers.com". Also, I changed the "from" in the SMTP email account to "devxxxx@service-now.com". Still no email received.

Thanks,

Jaspal Singh · ‎04-11-2020

Hi Tameem,

Do couple of checks as below.

1. Look for Email Diagnostics

2. It does take couple of minutes to be received

3. No need to change the SMTP mail account

Thanks,

Jaspal Singh

Onkar Pandav · ‎04-11-2020

Hi,

In "ServiceNow SMTP" email account:

1. User name: devxxxxx@service-now.com

2. From: devxxxxx@servicenowdevelopers.com

Wait for few minutes after sending mail. Also check in the spam label.

If User name is "devxxxxx@" only, then you might not receive emails.