email notification add fields.
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‎11-20-2023 12:24 AM
Hi all
Change request form fields Planning start date& end date, justification, implementation plan, risk and impact analysis, backout plan how to add in email notification. please help friends.
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‎11-20-2023 01:16 AM
Hi @Vibha19
I believe once you open the identified notification template record.
In the email body section, you can use variables to reference the fields you want to include. Variables are usually enclosed in double curly braces {{ }}.
For example, to include the "Planning Start Date" field, you might use: {{change_planning_start_date}}.
Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!
Regards,
Tushar
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‎11-20-2023 02:05 AM
Thank you, I need one more help on how to add the remaining justification, implementation plan, risk and impact analysis, backout plan, and test plan to add email notification.
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‎11-20-2023 01:22 AM
Hi @Vibha19
You can create a notification on change table and add field as below:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎11-20-2023 02:05 AM
Thank you, I need one more help on how to add the remaining justification, implementation plan, risk and impact analysis, backout plan, and test plan to add email notification.