Email notification advance condition issue

[Nisha30]

Hello Community,

Need help, Trying to create notification on sc_request where we need to restrict email going to user if opened_by for that request belongs to service desk group. 

So normal scenario the email goes with proper condition but when I try applying below advance condition it gives me opend by, group name have printed and checked but somehow 

It is not working from Gliderecord where I am looking if openedBy belongs to Service Desk group.

Can anyone suggest what is wrong.

Thanks 

[Maddysunil · Accepted solution]

@Nisha30 

I think in your code you need to take group sysid instead of group name

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Nisha30]

The user I printed out gives already sysid

Groupname as tried above as sysid

Still not working it's not inthe loop

[Maddysunil]

@Nisha30 

Please paste your script here

[Nisha30]

// Email on table= sc_request
var openedByUser = current.getValue('opened_by');
var grpMbr = openedByUser.sys_id;
//var grpMbr = current.opened_by; gives UNDEFINED
var grp = "Service Desk";

var checkusergrp = new GlideRecord('sys_user_grmember');
checkusergrp.addQuery('user',grpMbr);
checkusergrp.addQuery('group', 'd625dccec0a8016700a222a0f7900d06');
checkusergrp.query();
if(checkusergrp.next())
{
gs.log("<<check IF checkusergrpgroupID<<<"+checkusergrp.user);
gs.log("<<check IF checkusergrpUserID<<<"+checkusergrp.group);
//return true;
}

[Nisha30]

Yes Thanks it worked now , the issue was due to group SYSid. 

Thanks a lot for helping all of you