Email Notification being sent and also Send-Ignored

[Mrman]

Hi All,

We have a email notification on Incident table . This will be triggered when incident is resolved. The issue two emails are getting triggered in Email Logs.

One is being sent and other is being Send-Ingored. Please see attachments.

This is working in DEV instance, only one is being triggered and sent. But when we tested in QA two are being triggered and one is sent and other is send-ignored.

Please provide some idea on this what is the reason.

[Mrman]

Hi Sanjiv,

I found the same issue is happening in DEV as well for P1 and P2 incidents when resolved.

Thanks for solution you provided.

[SanjivMeher]

Great. You need to correct that business rule and activate it again, so that it doesn't break any existing functionality. You may also change the order of the business rule, so that it runs only after the incident events business rule.

[Mrman]

Hi Sanjiv,

The order for "incident events" business rule is 50 and order for "Create problem if P1, P2 resolved" is 100 .

Also The only field being updated in the "Create problem if p1 and p2 resolved " business rule is the problem_id field.

current.problem_id = sysID;

var mySysID = current.update();

Please let me know what changes need to be done .

[SanjivMeher]

Change the order of Create problem if P1, P2 resolved to 10 and it should be ok.

[Mrman]

Thanks Sanjiv. It worked great.