Email notification doesn't send on insert

[Dennis10]

Hi All,

I have an email notification that are set to send when a new record is created on a certain table.  

When a record is inserted, nothing happens and there is no record in the outbox or email logs. If I change the notification to send on update, it work as expected, sending when the record is updated. But nothing happens on insert. I removed the filter conditions without any success. Does anyone have some insight into why this notification would work on update but not insert?

Thanks in advance.

[Kamlesh Pimple]

Hi Dennis,

If you are creating new record on the particular table and you want send notification then use insert notification, and if you want to send notification on existing records then use update.

When you are submitting(not updating) any new record then its insert in the table and then 'insert notification ' will work.

On update of any record the 'insert notification ' will not work.

And also check email property email sending checkbox is enabled or not.

Hope it helps,

For any other help please reply,

Regards,

Kamlesh.

[Sajilal]

Could you also add yourself in the Notification list to see what is happening, remove the email HTML content from the body and replace with text, sometimes issues within the HTML can also cause such problems

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem

Thanks,
Saji

[Dennis10 · Accepted solution]

I already found the problem. The watch list field was empty when the notification was checked. Therefore, when trying to send the notification, "Who will receive" was empty.

Thank you so much!