Email notification doesn't send on insert

[Dennis10]

Hi All,

I have an email notification that are set to send when a new record is created on a certain table.  

When a record is inserted, nothing happens and there is no record in the outbox or email logs. If I change the notification to send on update, it work as expected, sending when the record is updated. But nothing happens on insert. I removed the filter conditions without any success. Does anyone have some insight into why this notification would work on update but not insert?

Thanks in advance.

[Jaspal Singh]

Hi Dennis,

Can you check if the 'Send to Event Creator' option is true. Also, try adding some weight value to the notification.

Thanks,

Jaspal Singh

Hit Helpful or Correct onthe impact of response.

[Ankur Bawiskar]

Hi Dennis,

What are the other conditions applied on that notification?

Can you share screenshot here?

Event parm 1 contains recipient checkbox should be true

Send to event creator should be true

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Dennis10]

[Sayali Raghojiw]

Hi Dennis,

Please check Email Property whether the Email sending enabled or not.

Mark Helpful or Correct 

Thanks,

Sayali