Email notification duration

[paradise624]

I have a requirement where if I have any unassigned in the assign to field that is left unassigned for 48 hours, I need a email notification sent out to a group. I'm in the email notification, but where would I set the 48 hours?

[Zach Koch · Accepted solution]

You would need to set the notification Send When field to Event is fired.  Then use a scheduled job to check if the field is assigned at whatever interval you need, and if it is empty, fire the event which will trigger the notification.

[Zach Koch · Accepted solution]

You would need to set the notification Send When field to Event is fired.  Then use a scheduled job to check if the field is assigned at whatever interval you need, and if it is empty, fire the event which will trigger the notification.

[OlaN · Accepted solution]

Hi,

There is no way to delay a notification to be sent out after a given period of time, notifications are created when actions happen (such as record created, record updated, event fired).

So in order to make this work, I would suggest you create a Flow that runs daily, and checks after records that are unassigned and perhaps have not been updated within the last 2 days, and for each record found, trigger this notification you have created. (triggered is also an action that creates a notification, and is used by Flows).