Email notification not getting trigger even after event is processed

[pratik0803]

Hello All,

I have requirement to send alert notification every 2 hours to approve pending orders.

So I have created Schedule Job from where every 2 hour event get trigger and send the notification.

But in my case my Schedule Job working fine I can see logs coming and even Event is getting trigger and going in processed but unfortunately Email is not getting trigger.

Below Points I have checked already

1. Table name is same for notification and Event.

2, I have choose event is fired in when to send notification.

3. Event queue syntax is also proper in Schedule job.

4. Event is not going in queue.

5. checked send to event creator mark.

6. I am their in recipients so its not empty by any chance.

7. Event Parameter does not contain any recipients.

Let me know if you need more information

Your Help would be appreciated 🙂

[Community Alums]

Hi @pratik0803 ,

Below troubleshooting steps would resolve your issue:

1. Check that your email configuration in ServiceNow is correct, including the SMTP server settings.

2. Verify that the email notification record you created is accurate and active.

3. Use the "Test" button on the email notification record to check if it's working manually.

4. Review the notification logs for any errors or issues.

5. Check the event log entries related to the event triggering the notification.

6. Double-check the event queue for any potential issues.

7. Make sure your email address is correctly configured in your user profile.

8. Test the notification with another user account to see if it's a broader problem.

If you still can't find the issue, kindly provide more details: Script, Screenshots, etc.

If this helped you in any way, please hit the like button/mark it helpful. Also, don't forget to accept it as a solution. So it will help others to get the correct solution.

regards,

Prasad

[Riya Verma]

Hi @pratik0803 ,
I hope you are doing good.
As I can see you have already covered all the checks for the event and scheduled job.

The only possibility is with the Notification recipient.
Go to the notification preview and select the event which got triggered already.
If you can see the receipint as strike out or not visible then its clearly with the Receipient.

Regards,
Riya Verma