Email notification not sending when event is fired

Khalnayak · ‎02-02-2021

Hi,

I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all.

I have checked the event logs, event is being fired.

Below is the event setup in flow.

and below is the event that is created.

and below is notification

Im not sure why this notification is not being sent, I have set it to fire on the right event, notification is active, I have made sure the table for event and notification is same.

Please can you help?

asifnoor · ‎02-02-2021

Hi,

Are other notifications going out in your system?

try to trigger the same event from background script and check once

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("your_event_name",gr,'put the email address here','');

}

View solution in original post

Mark Roethof · ‎02-02-2021

Hi there,

Can you verify the recipient is correct?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Khalnayak · ‎02-02-2021

HI @Mark Roethof I verified that the sys id in parm 1 matches the user

Mark Roethof · ‎02-02-2021

Oke, and is it only for that particular user not working? Or for all?

If for only that user, can you verify that the user did not disable the notification preferences or for this notification specific?