Email notification not sending when event is fired

[Khalnayak]

Hi,

I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all.

I have checked the event logs, event is being fired.

Below is the event setup in flow.

and below is the event that is created.

and below is notification

Im not sure why this notification is not being sent, I have set it to fire on the right event, notification is active, I have made sure the table for event and notification is same.

Please can you help?

[asifnoor]

Let me know once you have checked these.

[Khalnayak]

Hi @asifnoor i am using the event due to custom layout for email that is setup in the notifications.

Im not sure why parm2 is getting populated, i confirmed it is the right event log.

i fired the event again and checked the system log, nothing there for that notification.

i am using myself as the user in parm1 and can confirm everything is valid.

[asifnoor · Accepted solution]

Hi,

Are other notifications going out in your system?

try to trigger the same event from background script and check once

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("your_event_name",gr,'put the email address here','');

}

[Khalnayak]

Thanks, I just tried the below script in background and same thing, notification not sent

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("ff.firefox.complete.remove",gr,'usmaan.liaqat@freshfields.com','');

}

[asifnoor]

In the notification, can you select some random recipient and try this bg script again?

Also ensure in the notification, the event creator and event param1 are selected.