Email notification not sending when event is fired

Khalnayak · ‎02-02-2021

Hi,

I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all.

I have checked the event logs, event is being fired.

Below is the event setup in flow.

and below is the event that is created.

and below is notification

Im not sure why this notification is not being sent, I have set it to fire on the right event, notification is active, I have made sure the table for event and notification is same.

Please can you help?

asifnoor · ‎02-02-2021

Hi,

Are other notifications going out in your system?

try to trigger the same event from background script and check once

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("your_event_name",gr,'put the email address here','');

}

View solution in original post

Ankur Bawiskar · ‎02-02-2021

Hi,

Please set this and test once

Send To Event Creator checkbox as TRUE

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khalnayak · ‎02-02-2021

Hi @Ankur Bawiskar I had this checked before and it did not help, i unticked it then.

Ankur Bawiskar · ‎02-02-2021

Hi,

Did you check by hardcoding your User Profile in the Recipient list under Users field?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khalnayak · ‎02-02-2021

@Ankur Bawiskar hard coded the user in and still same.

Ankur Bawiskar · ‎02-02-2021

Hi,

Try to trigger the event from script and check

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader