Email notification not sending when event is fired

Khalnayak · ‎02-02-2021

Hi,

I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all.

I have checked the event logs, event is being fired.

Below is the event setup in flow.

and below is the event that is created.

and below is notification

Im not sure why this notification is not being sent, I have set it to fire on the right event, notification is active, I have made sure the table for event and notification is same.

Please can you help?

asifnoor · ‎02-02-2021

Hi,

Are other notifications going out in your system?

try to trigger the same event from background script and check once

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("your_event_name",gr,'put the email address here','');

}

View solution in original post

Ankur Bawiskar · ‎02-02-2021

Hi,

Also check the recipient has

1) valid email address

2) Notification preference enabled

Troubleshooting emails

Troubleshooting email issues in ServiceNow

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-02-2021

Hi,

please check this link

Email Notifications Not being Fired (no Events[sysevent] or Emails[sys_email] generated) due to setW...

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khalnayak · ‎02-02-2021

@Ankur Bawiskar yes has valid email address, I am using my own account for testing purposes, also the notification preferences should not prevent the email from being generated in the system email log.

Ankur Bawiskar · ‎02-02-2021

Hi,

Did you try from background script ?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khalnayak · ‎02-02-2021

can you provide a script to use please.