Email notification not sending when event is fired

Khalnayak · ‎02-02-2021

Hi,

I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all.

I have checked the event logs, event is being fired.

Below is the event setup in flow.

and below is the event that is created.

and below is notification

Im not sure why this notification is not being sent, I have set it to fire on the right event, notification is active, I have made sure the table for event and notification is same.

Please can you help?

asifnoor · ‎02-02-2021

Hi,

Are other notifications going out in your system?

try to trigger the same event from background script and check once

var gr = new GlideRecord("sc_request");

gr.addActiveQuery();

gr.query();

if(gr.next()) {

gs.eventQueue("your_event_name",gr,'put the email address here','');

}

View solution in original post

Khalnayak · ‎02-02-2021

Hi Asif, putting a few names in the user field has worked.

The notification is send-ready, does that mean it has been sent?

also why is it not sending to me? as my email address was in the parm1

Khalnayak · ‎02-02-2021

okay my notifications were disabled hence why the notification was not sending