Translation in email Notifications

[HARIRATHNA U]

Hi Team,

There is a requirement to populate the choices field(State and Resolution code) in Brazilian Portuguese in the email notifications.

Brazilian Portuguese user is able to see the state and resolution code choices in Brazilian Portuguese but the same does not work for email notifications. State and Resolution code field choices show up in English. All other fields in notifications is displays in Brazilian Portuguese except the state and resolution code choice fields which show up in English.

How the choice fields can be shown in Brazilian Portuguese language instead of English language?

Your help is highly appreciated.

[Ankur Bawiskar]

@HARIRATHNA U 

Do you have choices stored in other language for those 2 fields in sys_choice table?

if not then store there and it will work fine

Example: incident table close_code has choices in Netherland, similarly you add for your 2 fields on your table

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[HARIRATHNA U]

Hi @Ankur Bawiskar 

Thanks for the quick response.

I created the choices in 2 language(Brazilian Portuguese and English) in choice table but still its not working.

[Ankur Bawiskar]

@HARIRATHNA U 

how is that field populated in email?

are you directly printing it or using email script?

share that

[HARIRATHNA U]

@Ankur Bawiskar 

I'm directly printing in the notification body.