Email notification translation using sys_ui_message

[soumya17]

Hi, I want to translate the email content automatically based on incident caller language.

below approach i followed.

I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.
for e.g: sys_ui_message:

key- email.greeting 
message - hi - in english
Buongiorno - in italian

similarly i created all messges, below is the email script i called.
but when i raise incident with caller language as italian language, the notification content showing still in english instead of Italian content.
can anyone help..

Thanks for your feedback.

(function runMailScript(current, template, email, email_action, event) {

    var lang = 'en';

    var callerName = '';

    if (current.caller_id) {

        var caller = current.caller_id.getRefRecord();

        if (caller.isValidRecord()) {

            callerName = caller.getDisplayValue();

            if (caller.preferred_language) {

                var langRec = caller.preferred_language.getRefRecord();

                if (langRec.isValidRecord() && langRec.code) {

                    lang = langRec.code.toString();

                }

            }

        }

    }

        var session = gs.getSession();

        var originalLang=session.getLanguage();

        session.setLanguage(lang);

    function msg(key, lang, params) {

        return gs.getMessageLang(key, lang, params || []);

    }

    var baseStyle = 'font-family:Arial; font-size:18px;';

    var headingStyle = 'font-family:Arial; font-size:22px; font-weight:bold; text-align:center';

    // 🔹 Main heading

    template.print('<p style="' + headingStyle + '">' + msg('incident.recorded') + '</p>');

  template.print              ('_________________________________________________________________________________________');

    // 🔹 Greeting

    template.print('<p style="' + baseStyle + '">' + msg('email.greeting', current.caller_id.getDisplayValue()) + '</p>');

    // 🔹 Intro

    template.print('<p style="' + baseStyle + '">' + msg('incident.details.intro') + '</p>');

    // 🔹 Bullet points

    template.print(

        '<ul style="' + baseStyle + ' list-style-type:disc; padding-left:20px;">'

    );

    template.print('<li><b>' + msg('incident.number') + ':</b> ' + current.number + '</li>');

    template.print('<li><b>' + msg('incident.created') + ':</b> ' + current.sys_created_on.getDisplayValue() + '</li>');

    template.print('<li><b>' + msg('incident.caller') + ':</b> ' + callerName + '</li>');

    template.print('<li><b>' + msg('incident.shortdesc') + ':</b> ' + current.short_description + '</li>');

    template.print('</ul>');

    // 🔹 Incident link

    var url = gs.getProperty('glide.servlet.uri') + current.getLink();

    template.print(

        '<p style="' + baseStyle + '"><a href="' + url + '">' +

        msg('incident.link') +

        '</a></p>'

    );

    session.setLanguage(originalLang);

})(current, template, email, email_action, event);

[soumya17]

Hi @Ankur Bawiskar ,

Thanks for your response.. I tried but no luck. 

I have changed the email script , and i raised incident with caller whose language is 'Italian'
But still the email triggered in english.. below is the script i wrote.

(function runMailScript(current, template, email, email_action, event) {

    var lang = 'en'; // Default

    if (current.caller_id) {

        var caller = current.caller_id.getRefRecord();

        if (caller.isValidRecord() && caller.preferred_language) {

            var langRec = caller.preferred_language.getRefRecord();

            if (langRec.isValidRecord() && langRec.code) {

                lang = langRec.code.toString();

            }

        }

    }

    // Define msg function

    function msg(key, lang) { // Remove lang param; use session or getMessageLang(lang)

        return gs.getMessageLang(key, lang);

    }

    var baseStyle = 'font-family:Arial; font-size:18px;';

    var headingStyle = 'font-family:Arial; font-size:22px; font-weight:bold; text-align:center';

    // 🔹 Main heading

    template.print('<p style="' + headingStyle + '">' + msg('incident.recorded',lang) + '</p>');

  template.print              ('_________________________________________________________________________________________');

    // 🔹 Greeting

    template.print('<p style="' + baseStyle + '">' + msg('email.greeting', lang) + '</p>');

    //template.print('<p style="' + baseStyle + '">' + msg('email.greeting',lang, current.caller_id.getDisplayValue()) + '</p>');

    // 🔹 Intro

    template.print('<p style="' + baseStyle + '">' + msg('incident.details.intro',lang) + '</p>');

    // 🔹 Bullet points

    template.print(

        '<ul style="' + baseStyle + ' list-style-type:disc; padding-left:20px;">'

    );

    template.print('<li><b>' + msg('incident.number',lang) + ':</b> ' + current.number + '</li>');

    template.print('<li><b>' + msg('incident.created') + ':</b> ' + current.sys_created_on.getDisplayValue() + '</li>');

    template.print('<li><b>' + msg('incident.caller') + ':</b> ' + callerName + '</li>');

    template.print('<li><b>' + msg('incident.shortdesc') + ':</b> ' + current.short_description + '</li>');

    template.print('</ul>');

    // 🔹 Incident link

    var url = gs.getProperty('glide.servlet.uri') + current.getLink();

    template.print(

        '<p style="' + baseStyle + '"><a href="' + url + '">' +

        msg('incident.link') +

        '</a></p>'

    );

    session.setLanguage(originalLang);

})(current, template, email, email_action, event);

[Ankur Bawiskar]

@soumya17 

did you debug by adding gs.info() and see what came?

[soumya17]

Hi @Ankur Bawiskar ,

yes, logs show in english..below is simple log i have added..

gs.log('Hi INc Recorded'+gs.getMessage('incident.recorded',lang));

[Ankur Bawiskar]

@soumya17 

please share the screenshots for your UI messages.

[soumya17]

Hi @Ankur Bawiskar ,

Can you suggest any other solution?

Thanks