Email notification translation using sys_ui_message

[soumya17]

Hi, I want to translate the email content automatically based on incident caller language.

below approach i followed.

I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.
for e.g: sys_ui_message:

key- email.greeting 
message - hi - in english
Buongiorno - in italian

similarly i created all messges, below is the email script i called.
but when i raise incident with caller language as italian language, the notification content showing still in english instead of Italian content.
can anyone help..

Thanks for your feedback.

(function runMailScript(current, template, email, email_action, event) {

    var lang = 'en';

    var callerName = '';

    if (current.caller_id) {

        var caller = current.caller_id.getRefRecord();

        if (caller.isValidRecord()) {

            callerName = caller.getDisplayValue();

            if (caller.preferred_language) {

                var langRec = caller.preferred_language.getRefRecord();

                if (langRec.isValidRecord() && langRec.code) {

                    lang = langRec.code.toString();

                }

            }

        }

    }

        var session = gs.getSession();

        var originalLang=session.getLanguage();

        session.setLanguage(lang);

    function msg(key, lang, params) {

        return gs.getMessageLang(key, lang, params || []);

    }

    var baseStyle = 'font-family:Arial; font-size:18px;';

    var headingStyle = 'font-family:Arial; font-size:22px; font-weight:bold; text-align:center';

    // 🔹 Main heading

    template.print('<p style="' + headingStyle + '">' + msg('incident.recorded') + '</p>');

  template.print              ('_________________________________________________________________________________________');

    // 🔹 Greeting

    template.print('<p style="' + baseStyle + '">' + msg('email.greeting', current.caller_id.getDisplayValue()) + '</p>');

    // 🔹 Intro

    template.print('<p style="' + baseStyle + '">' + msg('incident.details.intro') + '</p>');

    // 🔹 Bullet points

    template.print(

        '<ul style="' + baseStyle + ' list-style-type:disc; padding-left:20px;">'

    );

    template.print('<li><b>' + msg('incident.number') + ':</b> ' + current.number + '</li>');

    template.print('<li><b>' + msg('incident.created') + ':</b> ' + current.sys_created_on.getDisplayValue() + '</li>');

    template.print('<li><b>' + msg('incident.caller') + ':</b> ' + callerName + '</li>');

    template.print('<li><b>' + msg('incident.shortdesc') + ':</b> ' + current.short_description + '</li>');

    template.print('</ul>');

    // 🔹 Incident link

    var url = gs.getProperty('glide.servlet.uri') + current.getLink();

    template.print(

        '<p style="' + baseStyle + '"><a href="' + url + '">' +

        msg('incident.link') +

        '</a></p>'

    );

    session.setLanguage(originalLang);

})(current, template, email, email_action, event);

[lauri457 · Accepted solution]

preferred_language is a string not a reference record

You can just get the string value

if (caller.preferred_language) {
    /*var langRec = caller.preferred_language.getRefRecord();
    if (langRec.isValidRecord() && langRec.code) {
        lang = langRec.code.toString();*/
    lang = caller.getValue("preferred_language")
}

 And because you don't pass a lang argument in your msg function call your local scope shadows the global lang variable and will be undefined:

function msg(key, /*lang,*/ params) {
    return gs.getMessageLang(key, lang, params || []);
}

You could also include the html tags in the ui message and include styling in the notification/layout itself. However, working example below:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
	var caller = current.caller_id.getRefRecord(); 
	var lang = caller.getValue("preferred_language"); 
	var callerName = caller.getDisplayValue(); 
	function msg(key, params) {
		return gs.getMessageLang(key, lang, params || []);
	}

	var baseStyle = 'font-family:Arial; font-size:18px;';
	var headingStyle = 'font-family:Arial; font-size:22px; font-weight:bold; text-align:center';

	// :small_blue_diamond: Main heading
	template.print('<p style="' + headingStyle + '">' + msg('incident.recorded') + '</p>');
	template.print('_________________________________________________________________________________________');
	// :small_blue_diamond: Greeting
	template.print('<p style="' + baseStyle + '">' + msg('email.greeting', current.caller_id.getDisplayValue()) + '</p>');

	// :small_blue_diamond: Intro
	template.print('<p style="' + baseStyle + '">' + msg('incident.details.intro') + '</p>');

	// :small_blue_diamond: Bullet points
	template.print(
		'<ul style="' + baseStyle + ' list-style-type:disc; padding-left:20px;">'
	);

	template.print('<li><b>' + msg('incident.number') + ':</b> ' + current.number + '</li>');
	template.print('<li><b>' + msg('incident.created') + ':</b> ' + current.sys_created_on.getDisplayValue() + '</li>');
	template.print('<li><b>' + msg('incident.caller') + ':</b> ' + callerName + '</li>');
	template.print('<li><b>' + msg('incident.shortdesc') + ':</b> ' + current.short_description + '</li>');

	template.print('</ul>');

	// :small_blue_diamond: Incident link
	var url = gs.getProperty('glide.servlet.uri') + current.getLink();
	template.print(
		'<p style="' + baseStyle + '"><a href="' + url + '">' +
		msg('incident.link') +
		'</a></p>'
	);

})(current, template, email, email_action, event);

[soumya17]

Hello @lauri457 ,

Thanks for your message. Its working, and i am testing few more scenarios.

thankyou for your help once again.