Email notification triggering twice

[G Balaji]

Hey all,

We've a notification that is intermittently triggering twice to the end user. The notification is defined to be triggered when the work note is added. 'Send to creator' is not selected.

Any hint towards the root-cause?

Thanks and Good Day!

[G Balaji]

Hi Vamshi,

It's same notification trigerring twice. There is no time gap between two notifications.

TY for the response.

[asifnoor]

Hi,

Did you select it both insert and update in the notification under when to send? If thats the case check if you are getting notification twice when a new record is created. There could be chance that the record is inserted and then might have been updated immediately through any Br or some script.

[G Balaji]

TY all for the response.

1. The notification gets triggered at the same timestamp. 

2. Notification is triggered for an existing record, so the cause is not a BR which executes both on insert and update.

Thanks again.

[asifnoor]

Hello Balaji, 

What are the condition of the notification? Is it on update? If yes could you check if the record is being updated more than 1 once? May be there is update in any BR. Add a gs.log line in the update BR and check if that line is coming twice? 

[Dan Shores]

Hi Balaji, 

Did you ever resolve this? I'm finding the same issue on a record and can verify the update is only happening once, but it is firing the same notification twice at the same time.

Thanks

Dan