Email notifications

Jo_o Luis · ‎10-20-2023

How do I get the recipient_groups on the HTML message of the email?

Dipen Wadhwana · ‎10-20-2023

Write a mail script and you can use the below script to print recipient_groups.

template.print(email_action.recipient_groups.getDisplayValue());

Please mark my answer helpful if it helped you.

Thanks

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Mohan Mallapu · ‎10-20-2023

@Jo_o Luis
We can get it by using email script.
Email script :

template.print(email_action.recipient_groups.getDisplayValue()); // print the group names.

in Email Content:
${mail_script:emailScriptName}

Please mark my answer as correct based on Impact.

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Sandeep Rajput · ‎10-20-2023

@Jo_o Luis Instead of mapping the variable using Message HTML, you need to use a mail script to fetch the name of group.

Here is the link to mail script documentation https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/concept/c_...

Inside the email script you can user the following code.

template.print('Dear '+email_action.recipient_groups.getDisplayValue());

Hope this helps.

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Prashant Ahire · ‎10-20-2023

Hello @Jo_o Luis,

You will have to Create an Email script:-
- Glide to sys_user_group table

- add query to filter that group

- then you will get the exact group

Include this Email Script in you Notification

Jo_o Luis · ‎10-20-2023

Can you give me an example?

Dipen Wadhwana · ‎10-20-2023

Hi @Jo_o Luis ,

Write a mail script and you can use the below script to print recipient_groups.

template.print(email_action.recipient_groups.getDisplayValue());

Please mark my answer helpful if it helped you.

Thanks

Sandeep Rajput · ‎10-20-2023

@Jo_o Luis Could you please share more details on your question. Are you trying to populate a group on the Groups field on notification?