Email script help to open link record

[kalava]

Hello Community,

Can any one help below requirement.

I want to display the number in notification body through email script and if i click that number it should be open form view same record and i dont want to open in service portal.

anyone help me with the script it's highly appreciated.

Thanks,

Ramesh kalava

[Sudhanshu Talw1]

Means you want to open in the backend form table?

Is it right?

If that is the case, create your URL wherever you want to redirect

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">${number}</a>';  

template.print(url);  

Thanks

Sudhanshu

[Kieran Anson]

Hi,

You can use the following variable which will insert a link with the display value of the record (which is most likely the number) 

${URI_REF}

[kalava]

Hi Kieran,

Exactly i am looking for this if i place this in body it will work and i want to achive same functionality through email script.Could you please help me with email script to achive this

[Kieran Anson]

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here
	var recordlink = current.getLink();
	var prefix = gs.getProperty('glide.servlet.uri');
	var url = prefix + recordlink;
	var displayvalue = current.number;
	template.print('<a href="' & url & '">' + displayvalue +"</a>")

})(current, template, email, email_action, event);