Email script help to open link record

[kalava]

Hello Community,

Can any one help below requirement.

I want to display the number in notification body through email script and if i click that number it should be open form view same record and i dont want to open in service portal.

anyone help me with the script it's highly appreciated.

Thanks,

Ramesh kalava

[Ankur Bawiskar]

Hi,

the script should work; please try adding logs and check where it is breaking

Regards
Ankur

[Namrata Khabale]

Hey kalava,

Refer the link, it will help you:

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-u...

 Mark it Correct or Helpful, if it works based on impact....!!!!

Best Regards,

Namrata.

[palanikumar]

You can try the below code:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
	var link = new GlideSubstituteURL().generateURL(current, '');
	var anchor = "<a href='" + link +"'>" + current.number + "</a>";
})(current, template, email, email_action, event);

[asifnoor · Accepted solution]

Hi

In your script you can do simply like this

var attachLink = '<a href="/incident.do?sys_id='+current.sys_id+'">' + current.number + '</a>'; //put your table name

template.print(attachLink);

[kalava]

Hi Asif,

I have tried the above script and it's working perfectly.

Thanks for the solution.

Thanks,

Ramesh Kalava