Email script help to open link record

[kalava]

Hello Community,

Can any one help below requirement.

I want to display the number in notification body through email script and if i click that number it should be open form view same record and i dont want to open in service portal.

anyone help me with the script it's highly appreciated.

Thanks,

Ramesh kalava

[kalava]

It's displaying the all the details which we stored in variables in body.i am not getting the number to click

[Suseela Peddise]

Hi,

Please try below

var instance_name = gs.getProperty('instance_name');
var table= current.getTableName();
var url = "https://"+instance_name+".service-now.com/nav_to.do?uri="+table+".do?sys_id="+current.sys_id;

var TcktNum = current.number ;

var TcktUrl = "<a href="+url+">"+TcktNum+"</a>";

template.print(TcktUrl);

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[Ankur Bawiskar]

Hi,

the link should be something like this

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

  template.print('Click here to visit <a href="https://give urs instance url here/nav_to.do?uri=incident.do?sys_id=' + current.sys_id + '"> current.number </a>');

})(current, template, email, email_action, event);

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/concept/...

Regards
Ankur

[kalava]

Above URL is  not working and getting syntax error ankur

[Ankur Bawiskar]

Hi,

please try this

ensure you give valid table name etc

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here

    template.print('Click here to visit <a href="/nav_to.do?uri=incident.do?sys_id=' + current.sys_id + '"> current.number </a>');

})(current, template, email, email_action, event);

Regards
Ankur