Email script help to open link record

[kalava]

Hello Community,

Can any one help below requirement.

I want to display the number in notification body through email script and if i click that number it should be open form view same record and i dont want to open in service portal.

anyone help me with the script it's highly appreciated.

Thanks,

Ramesh kalava

[kalava]

Hi Ankur,

I am close to achive this and i can able to redirect corresponding record.But the strange thing in body it's displaying like below

click here to visit current.number

Instead of that i want display only number with hyperlink similar to current.number like below

LAP432567

Can you please help how to achive this

Thanks,

Ramesh Kalava

[Ankur Bawiskar]

Hi,

please update as below

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here

    template.print('<a href="/nav_to.do?uri=incident.do?sys_id="' + current.sys_id + '"> current.number </a>');

})(current, template, email, email_action, event);

Regards
Ankur

[kalava]

Still i am getting current.number.

I want display the ticket number ankur not current.number for example

if we take incident INC123456 - so if i click this it will take to this record.So my notification body should display 

INC123456 

In our scenario all the scenarios working in body instead of ticket number it's displaying current.number

[Ankur Bawiskar]

Hi,

The script should give number using proper field; which is the field on your table which holds the number; also the notification is on which table

This should work fine; just check once

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here

    var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + current.getTableName() + '.do?sys_id=' + current.sys_id + '">' + current.getDisplayValue() + '</a>';  
    template.print(url);  

})(current, template, email, email_action, event);

Regards
Ankur

[kalava]

Thanks Ankur, I have given correct field name and it's not working tried above code also and it's not displaying number in body.