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‎06-01-2015 01:58 PM
I want to automatically send an email to an assignment group if an incident has been assigned to that group. I believe this is an out-of-box notification, and while my emails are showing up in the log, they are all send-ignored. In the log, the email has a blank recipients field, even though the assignment group has three users with email addresses in servicenow. What could be going wrong?
Solved! Go to Solution.
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‎06-02-2015 07:11 AM
Found the error. Under my email properties there was a group in the field:
"Send all mail only to the members of this group (by sys_id) (non-production testing) -- The above property overrides this setting."
I was working in the dev environment and I think this was an out of box default. Thanks for helping guys I appreciate it. Up and onward.
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‎06-01-2015 02:03 PM
And I don't think it has anything to do with send event to creator, because it won't send to any group
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‎06-01-2015 02:10 PM
first thing to check is there anything in the group email field... if so it will try sending to that.. and if it isn't a valid email address that will cause issues...
next would be to check the group members to ensure at least one of them has a valid email address in the system.
next would be overly simple.. and almost don't wanna mention it.. make sure you dot walked to the assignment group field correctly in the notification...
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‎06-02-2015 05:59 AM
It's a built-in notification, I've not created/edited it. However, I don't believe any dot walking is necessary.. This is my second week with servicenow so excuse my inexperience. In the notification settings, I had Who will receive-->Users/groups in fields-->Assignment group. I just added Assignment group.Include members and Assignment group.Manager.Email and I'm still getting a send ignored. I am very sure that the members all have valid emails. I thought Assignment group.Manager.Email would definitely have worked but alas, the recipients box is empty in the log.
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‎06-02-2015 06:21 AM
This is going to be a fairly simple question, and I'm only asking for posterity's sake, but have you checked your email properties to make sure the ingoing and outgoing servers are connected?
