Email to assignment group has no recipients

[jonny1]

I want to automatically send an email to an assignment group if an incident has been assigned to that group. I believe this is an out-of-box notification, and while my emails are showing up in the log, they are all send-ignored. In the log, the email has a blank recipients field, even though the assignment group has three users with email addresses in servicenow. What could be going wrong?

[randrews]

that should work on assignment group...

so now the fun begins... first off is email to an individual working on other notifications or just that one not working?

next if you replace that group with a different group does it work.. and if so and you put the group not working on a different notification does it work?

we need to isolate down to the notification or the group to figure out where to look next.

[jonny1 · Accepted solution]

Found the error. Under my email properties there was a group in the field:
"Send all mail only to the members of this group (by sys_id) (non-production testing) -- The above property overrides this setting."

I was working in the dev environment and I think this was an out of box default. Thanks for helping guys I appreciate it. Up and onward.

[randrews]

no worries before you change that one make sure you have set an email address in the email properties for send all mail to..... with your own email address...

you REALLY don't want non prod email going to the customers.

[jonny1]

Good lookin out! As soon as I successfully tested the functionality, I disabled the outgoing and incoming mailboxes in dev. Thanks again Doug

[randrews]

i personally setup a mailbox for all mail from non prod instances... and an out look rule.. then leave the mail enabled.. and put my email address in the system property

Send all mail to this test email address (non-production testing)

that way you can show people the actual email from the instance for testing emails.