Email to case

siddharth26
Tera Guru

‎10-13-2023 06:29 AM

Hi All, 

i Need a case to be created in the case table when i send an email to servicenow , once user sends an email example email zxy@example.com

the case should be created in servicenow.

how can i test in PDI instance i have enabled the email properties to send and receive emails

could you please suggest how can we achieve  this in service now.

 

thanks

 

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Samaksh Wani
Giga Sage
Giga Sage

‎10-13-2023 06:43 AM

Hello @siddharth26 

 

You need to use InBound Email Actions for achieving this.

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

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