Make a field mandatory on RITM but not on the form

[RohanDS]

Hello all,

I have a requirement where I need a field that is visible on the RITM but not on the form. The use case is that the technician working on the ticket will make the desired input and will close the ticket. 

I managed to bring the field on the RITM and hide it on the form but in order to show it on the RITM, I had to provide a default value (0) but this does not enforce the technician to make an entry to the field. I also tried Regex but because the default value was already given and not matching to the regex, the ticket was not submitted.

Is there a way to have the field appear on RITM and not on the form without the default value and then enforcing user to input a number in the field on RITM?

P.S: This field is a phone number field and the technician will be entering the phone number as per the country code and its format.

[Brad Bowman · Accepted solution]

In the variable definition, you can set Mandatory = true.  Then create a Catalog UI Policy that applies to request form to make this variable visible = false and mandatory = false.  On the RITM it will be visible and mandatory without doing anything else.

[RohanDS]

Thank you Brad! This worked!