emails from internal@service-now.com

Oleksandr4
Giga Contributor

‎08-15-2023 03:57 AM - edited ‎08-15-2023 03:58 AM

Hello! I and some people in my organization receive emails from internal@service-now.com with information about the latest security patches, updates, and more. How do I specify who should receive these emails? I see that for different topics, emails are sent to different users.

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Maik Skoddow
Tera Patron
Tera Patron

‎08-15-2023 05:28 AM

Hi

you have to manage the user accounts in the support portal.

Please refer to the article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1284666 

Maik

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Community Alums
Not applicable

‎08-15-2023 05:29 AM

Hi @Oleksandr4 ,

Emails from 'internal@service-now.com' are coming from ServiceNow. You can manage the email settings on the NowSupport portal.

Or you can reachout to Now Support team to raise the request on who should be sent these emails.

 

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