Emergency changes created only to "Reboot" a server/application

[DeIvory Gordon]

When Emergency changes are created only to "Reboot" a server/application we would like to capture this information only on the emergency change form.  On the changes form there is a field titled "Documentation only".  On the "Emergency Change" only I am supposed to remove that field and add a field titled "Reboot".  I did this by going to  "Form Design", I added a new field titled "Reboot" under the "Documentation Only" field.  I created a UI Policy that looks at the Change Type. I was told that if it's and Emergency change, it should hide the 'Documentation Only' field and display the 'Reboot' field.  Also, I need to create another you  another UI Policy that says if its Not= Emergency, then do the reverse.  I am not sure how to create the UI policies, please see screen shots of what I created below.  Can you explain what I need to do in simple terms.  Thank you!

[Dr Atul G- LNG · Accepted solution]

Hi @DeIvory Gordon 

I think there is some confusion. Here's the step-by-step breakdown:

1. Bring the Reboot field onto the form.

2. Create a UI Policy where Type = Emergency.

   • In the UI Policy Action, set:
     • Reboot visible = true.

3. Set the reverse condition to false and save the UI policy.

This should achieve the desired result.

[Dr Atul G- LNG · Accepted solution]

Hi @DeIvory Gordon 

I think there is some confusion. Here's the step-by-step breakdown:

1. Bring the Reboot field onto the form.

2. Create a UI Policy where Type = Emergency.

   • In the UI Policy Action, set:
     • Reboot visible = true.

3. Set the reverse condition to false and save the UI policy.

This should achieve the desired result.

[Rohit Singh · Accepted solution]

Hi @DeIvory Gordon 

Just create only one UI Policy. Type is Emergency and Create two UI Policy Action.

1. 'Documentation Only' field make it Display "False"

2. 'Reboot' Field Make it Display "True"

When you Change Request Type is "Emergency" then "Documentation Only" filed will Hide and "Reboot" Field will disappear. If Change Request Type is not "Emergency" it will do vice versa.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit