Developer

Rich Text Label not updating in RITM (Variable Editor) but works in Service Portal

Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...

Question

How to Report on ITIL License Usage vs Inactive Users (30/60/90 Days)

Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...

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Show logs in integration log table for last 8 hours weekdays

I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...

Question

Uncreated CIs After discovery.

After any discovery gets completed, I want to find out the IPs which are in scope but not created as CI.As I understand, Scoped IPs will be available in discovery_device_history table. But how can I find that IP has not created any CI?When I open any...

Question

Resolved! How to Remove Due Date and Over Due/Due in in My Tasks Widget/page in employee center portal

Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...

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wait for condition in flow designer always Cancelled

Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...

Question

Resolved! Can you reorder steps within an action in Flow Designer?

Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...

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Integrations

Resolved! Make 'details' on SP Knowledge Feedback mandatory

I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image. I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting t...

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Service Portal Development

Send last comment to email

Hi, I have a flow that sends an email when someone writes a comment in a work order task. I am sending template message with the number of the WOT. When I reply to that email, the text gets sent to the activity of the WOT.Here is where the problem st...

Question

Resolved! Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

Question

How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)

With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich, Google Chat only supported the standard, built‑in Vi...

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Integrations

Best practices for managing (adding user to group) entra ID users with flows?

Hello,We are looking to use the Entra ID Spoke to allow users to have their group memberships managed via requests and workflows in ServiceNow. The primary use case for this is managing membership in Microsoft Teams groups.We are having an internal d...

Question

Resolved! Audio Warning notification in Agent Workspace

Hi,The organisation I work for just moved over to Agent Workspace.When I go to some pages - e.g. my list of active cases - whose URL starts with:https://example.service-now.com/now/cwf/agent/list/params/list-id/...This notification opens and I have t...

Question

JUnit-like tests for Script Includes

In my article Universal Pattern for Script Includes I introduced the Script Include CurrencyUtils which allows conversion between two currencies. At first glance this may seem simple, but in the end it turned into quite a lot of code that needs t...

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Developer

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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