Hi Fellow Developers
I need your help on virtual agent to make freeform text interaction with virtual agent.
Requirement: Users can effectively engage with the Virtual Agent using freeform text input to initiate and navigate through default conversations and additional queries
| OOTB Topic Default | Description | OOTB Topic Screenshots |
| Greetings | Starts the conversation by greeting the user and listing the items that the virtual agent can assist with. | 
|
| Live Agent Support | Tells users that a live agent transfer is in process | 
|
| Virtual Agent Capabilities | Enables users to ask for assistance during a conversation and view a list of items that the virtual agent can assist with. | 
|
| Error Handling Topic | Displays a generic error message to the user when the virtual agent encounters a problem that it cannot resolve (unrecoverable system error) and transfers the user to a live agent. | 
|
| Closing message | Displays a closing message to the user that ends the conversation | 
|
| No Default (OOTB Option "Anything Else Topic" displayed) | Asks users if they want to continue the conversation with another request. | 
|
