"Action not Authorized" info message when click UI Action

Dinh Nguyen
Kilo Sage

Hi everyone,

I have an issue displaying the info message "Action not Authorized" when clicking an UI Action.

I have researched and tried the following solutions as below, but they didn't work:

  • Change action name of UI Action
  • Change Condition to call Script Include

The account I use has the admin role and I have checked the ACLs. But it still doesn't work, does anyone have any other solution to check, please help me.

Thank you so much.

 

1 ACCEPTED SOLUTION

Daniel Borkowi1
Mega Sage

Hi @Dinh Nguyen  see my last reply on https://www.servicenow.com/community/developer-forum/quot-action-not-authorized-quot-info-message-wh...

 

 

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

View solution in original post

14 REPLIES 14

Community Alums
Not applicable

HI @Dinh Nguyen ,

is this a custom action?

kindly provide ui action configuration details

Hi @Community Alums ,

Yes, this is a custom ui action.

Daniel Borkowi1
Mega Sage

Hi @Dinh Nguyen , did you check the requires roles tab within UI action? Maybe Admin is not listed there. 

DanielBorkowi1_0-1728300633437.png

 

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

Daniel Borkowi1
Mega Sage

Another Idea is, does your UI Action calls a client callable Script Include? Check ACL of this Script Include: 

DanielBorkowi1_1-1728300757985.png

 

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!