End a flow that is awaiting timer in Flow designer

[tomc1]

Hi All,

I need to implement a logic to have a user cancel a workflow in flow designer that is awaiting a timer. Basically there is a timer that waits for 4 months. After the 4 month's, the flow will send out an automatic mail. The user would like to have the option to be able to stop this mail from being if needed. It looked like a straight forward an not so complex question but cannot seem to get this to work. 

Thank you so much in advance for your support!

Kind regards,

Tom

[Dr Atul G- LNG]

HI @tomc1 

You want to only cancel teh email or cancel the flow?

[tomc1]

Hi Atul,

Ideally the end user would like to manage this process. The best way would be a state change or a closure of a task but the WF seems not to be able to monitor other changes and only awaits the timer countdown.

Kind regards,

Tom C

[Dr Atul G- LNG]

Hi @tomc1 

Agree. I doubt we have something OOTB which fulfil your requirement. 

[piyushsain]

Hi,

Create a UI action which is visible only when the waiting flow is running(You can do this by creating a hidden field which would be updated when the flow is waiting).

In the UI action write a script that will close the waiting flow (https://www.servicenow.com/community/itsm-forum/cancel-running-flow-contexts/m-p/609487)