Enhancing Assignment Group

[sanjeet1245]

What Needs to be Done:

1. Add a New Field:
   We need to add a new field called "Testing" to the Assignment Group record.

2. Improve Search Functionality:
   When searching in the Assignment Group reference field, we want both the "name" and "Testing" fields to be searchable and visible in the type-ahead results.
   
   I Am looking for a solution or guidance on how to implement these enhancements effectively in ServiceNow. Any help or suggestions would be greatly appreciated!

[Dr Atul G- LNG]

Hi @sanjeet1245 

Try to add the attribute 

like I added for  User / caller

[sanjeet1245]

The attributes are working for the caller field, but i am facing issues with the assignment group field.Dont Know why but its not working in assigment group field.

[Dr Atul G- LNG]

Hi @sanjeet1245 

I tried at my end and it is not working, you can log a now support case mate. Sorry not much helpful.

[sanjeet1245 · Accepted solution]

"Please check the dictionary override section and click on incident table record. If the condition in the attribute and dictionary override section is true, open the incident table override record. When clicking true to override the attribute, enter the following: ref_auto_completer=AJAXTableCompleter, ref_ac_columns=your field name, ref_ac_order_by=your field name, ref_ac_columns_search=true. Enter both the attribute and the dictionary override attribute.