Ensure the link for Knowledge articles always points to the Latest version

[Priyankamahajan]

Is this feature already available?

[sourav1999]

To ensure that the link for Knowledge articles always points to the latest version, you can follow these steps:

1. Navigate to the Knowledge Base in ServiceNow.
2. Open the Knowledge article that you want to link to.
3. In the URL, you will see a sys_id parameter. This is the unique identifier for that specific version of the Knowledge article.
4. To always link to the latest version of the article, replace the sys_id parameter with the sysparm_article parameter followed by the article number. For example, if the article number is KB0010001, the URL would look like this: https://instance.service-now.com/kb_view.do?sysparm_article=KB0010001
5. This URL will always point to the latest version of the Knowledge article, regardless of how many updates are made.

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[Dr Atul G- LNG]

HI @Priyankamahajan 

My understanding say, SN show only latest Published version and by this way, incident always attached to latest version only. 

[pravershi mishr]

Hi @Priyankamahajan 

Hope You doing Fine,

So in most cases ServiceNow latest published version.

but in case it's not showing the latest version one can set it up by replacing the sys_id parameter with the sysparm_article parameter in the url.

so the URL will always show an updated version

Please let me know if you still have any doubts.

And mark Helpful if it is worth it.