Error in retrieved update set

[padmaja9]

Hi Team,

On opening the retrieved update set, got the below errors. 

1. "Could not find a record in cmn_schedule for column schedule referenced in this update"

I believe this is due to unavailability of some schedules in target instance which i have created in remote instance.

2. "Could not find a record in domain for column sys_domain referenced in this update" and this got trigegred for an notification update in remote instance.

Can you please help me how to over come these errors and obtain the missing schedules and records in target instance also.

Regards,

Padmaja.

[Alberto Consonn]

Hi Padmaja,

simply select "Accept remote update" under the column Available Actions, it will create the record also in the target instance.

Give it a try in a test instance please.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Mark Roethof]

Just to make your search shorter:

So open the sysevent_email_action table, for example sysevent_email_action.LIST
Filter on the sys_id mentioned.

That's the record concerned. Then just look for the error mentioned. So the sys_domain field in that record. Is that sys_domain record actually also on the environment where you are retrieving these updates.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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