Error: Match not Found and Invalid update

[Nisha30]

Hi ,

I am getting the correct value of "SUPPORT GROUP (support_group" while filling up the form , but it does not save and gives error:

Match Not found Invalid Update

in one of the Script Include from Client script i am autopopulating the field values of a reference field. It gives me correct return and i can see that autopopulate in Incident form as well, But when trying to SAVE gives that above error.

I tried getUniqueValue as well for retrieving the support group but then it does not return any value.

below is in my SI

Thanks 

[Chaitanya ILCR]

Hi @Nisha30 ,

Your script looks okay

the only thing you have to check is if there is any reference qualifier on the field where you are setting this return value to

I think the return value is not meeting the reference qualifier condition

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Nisha30]

hi @Chaitanya ILCR 

the group dictionary seems nothing relevant to any such setup

[Chaitanya ILCR]

Hi @Nisha30 ,

check if there is any dictionary override

also log the support group value and see if you find any group with the resulted sys_id(also check if it's even returning a sysid)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[John Gilmore]

You state you are auto-populating the field values of a reference field. First verify that the reference field and the support_group field reference the same table. If they do then can you provide some additional details on exactly where and how you are setting the reference field on your form. It seems that if the SI is returning the sys_id correctly as you say then the issue is likely with how you are setting the reference field in your form and not with the SI.