Error: Match not Found and Invalid update

[Nisha30]

Hi ,

I am getting the correct value of "SUPPORT GROUP (support_group" while filling up the form , but it does not save and gives error:

Match Not found Invalid Update

in one of the Script Include from Client script i am autopopulating the field values of a reference field. It gives me correct return and i can see that autopopulate in Incident form as well, But when trying to SAVE gives that above error.

I tried getUniqueValue as well for retrieving the support group but then it does not return any value.

below is in my SI

Thanks 

[Nisha30]

Hi @John Gilmore 

i tried in a Fix script to check if SYS_ID is returned for the support_group. It did returned. 

but while raising INC it gives error.

Thanks

[Chaitanya ILCR · Accepted solution]

Hi @Nisha30 ,

looks like you are returning a group sysid but you are setting it on the service offering field 

you have to set the return value on the assignment group field

what are you trying here 

trying to set service offering's support group as the assignment group?

if yes set return value on the group field not on the service offerring

if you are still facing the issue please share the script include and any other scripts that you are using to complete this

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Nisha30]

Hi All,

the field name was the other one. Thanks

[Nisha30]

also can anyone suggest what could be wrong i noticed the SYS ID in logs does not matches the SYS id of that Service ofering in the table. They are different SYS ID . and that might be the issue.

How can a reference field take another SYS ID ? 

Thanks

[Chaitanya ILCR]

Hi @Nisha30 ,

also can anyone suggest what could be wrong i noticed the SYS ID in logs does not matches the SYS id of that Service ofering in the table. They are different SYS ID . and that might be the issue

ans) you are returning group sysid not service offering sysid

How can a reference field take another SYS ID ? 

Ans) That's why you are getting match not found error

please share your requirement and things you have done so far (script and any other relevant configurations)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya