Error Message on notification

[Preksha Kapoor]

I am creating a new email notification where I want to add satifcation survey along with incident resolve email but when I am trying to save the notification but it throughs error message " Error Message

Changes operator in notification condition cannot be used with event based notifications" and it is marking it as "HIGH Priority file"

Attached is the screenshot of the same .

Can someone explain why this occurs and a solution to adding conditions for the notification?

Thanks

[Medi C · Accepted solution]

The Yellow Warning: Indicates that you are editing an out of the box notification

The Error message is indication that you have to adjust one of your condition which has "Changes" operator. As it is not possible to have it with event based notifications.

You can check where the event is being triggered from, and if it is a business rule, you can add the condition which has the "Changes" operator there and deleted from the notification.

[Medi C · Accepted solution]

The Yellow Warning: Indicates that you are editing an out of the box notification

The Error message is indication that you have to adjust one of your condition which has "Changes" operator. As it is not possible to have it with event based notifications.

You can check where the event is being triggered from, and if it is a business rule, you can add the condition which has the "Changes" operator there and deleted from the notification.

[J Siva · Accepted solution]

HI @Preksha Kapoor 
Are you trying to modify the OOB notification? If yes, then please create a copy and do your customizations there.
If you are modifying the OOB notification, then that record might be skipped in your next upgrade. So as a best practice take a copy and deactivate the OOB.

Now coming to the error: Changes operator in notification condition cannot be used with event based notifications.
I'm suspecting that you are using "Changes to" condition under the "When to send" section. We cannot use that if the trigger type is Event fired.