Error Message when I open Service Portal Page

[mohammedelbesha]

Hi All:

When I open the Service Portal Page I'm getting the following Error Message:

org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (; line 58)

Script source code logged to console

Failing widget: 'Header Menu' (5ef595c1cb12020000f8d856634c9c6e) called from: 'Stock Header ' (bf5ec2f2cb10120000f8d856634c9c0c)

Please if you can help me to solve this issue. I tried to search it and I found that it's related to Service Portal -> Widget -> Header Menu but I couldn't do anythig.

Thanks.

[adrpapaoliveira]

Hi,

Usually this error occurs when you try to create a GlideRecord instance with a empty table name, for example, var gr=new GlideRecord('').

I ´ve seen my Header Menu widget but I have not found anything that could causes that error.

Did you customize the widget or you ´re using the default version ? What ´s your instance version ?

[mohammedelbesha]

So please can you tell me how can I fix. wehre should I go in the system to fix this issue.

[Sampat Mule1]

Hi,

I had similar kind of errors for specific users on Portal side. 

The Reason behind  is there are an approvals which are in requested state for that user & having approval for field as blank.

When I remove/approve that approvals from approval table then it work fine & errors are not appeared.

[nstarr]

I had the same problem and it was caused by a sysapproval_approver record i managed to created that did not have value in the document_id field. Once I fixed this the problem went away.