Error messages in email logs ,User did not press the Send button in Email Client and Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state

kiranreddy
Kilo Contributor

‎06-06-2016 01:33 AM

When iam reply through email client from servicenow i got below

Error messages in email logs ,User did not press the Send button in Email Client and   Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state

Please give the reason and solution for this issue

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4 REPLIES 4

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎06-06-2016 01:47 AM

Hi Kiran,



You may find the below thread helpful.


Email error Send ignored


kiranreddy
Kilo Contributor
In response to Pradeep Sharma

‎06-06-2016 03:01 AM

Hi Pradeep,



i got second error string , Received Ignore .


        Mail contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state



Could you please advise on this message



Thanks,


Kiran


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Sam179
Tera Contributor
In response to kiranreddy

‎08-13-2018 06:24 PM

I have the same issue. Were you able to find out a solution?

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Nathan Okh
Mega Sage
In response to Pradeep Sharma

‎02-23-2022 10:21 AM

I had the same problem and found a simple solution. (Sometimes programming bugs are the simplest one *palm hit face moment*)

My background is that I used Studio to create a custom table and form etc. I created a UI Action to open the Email Client. 

find_real_file.png

 

I HOPE THIS HELPS!! 🙂

Please mark as helpful or correct 🙂

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