Error with Appointment booking in FSM

[Snehal13]

In FSM on WO screen, there is UI action named Book Appointment, clicking it gives error as Your appointment cannot be scheduled. Reason: No valid application configuration found

I have the configuration set to scripted. everything is OOB. what is wrong 

[Ramesh Lohar · Accepted solution]

The error message "Your appointment cannot be scheduled. Reason: No valid application configuration found" typically indicates that there is an issue with the configuration of the Field Service Management (FSM) application in ServiceNow. Here are some steps you can take to troubleshoot and resolve this issue:

1. Check the Application Configuration:
- Navigate to Field Service > Administration > Application Configuration.
- Ensure that the configuration is set to 'Scripted' as you mentioned. If not, set it and try again.

2. Verify the Appointment Booking Configuration:
- Navigate to Field Service > Administration > Appointment Booking Configuration.
- Check if the configuration is set up correctly. If not, correct it and try again.

3. Check the Appointment Booking Script:
- Navigate to Field Service > Administration > Appointment Booking Script.
- Ensure that the script is correct and doesn't contain any errors. If there are errors, correct them and try again.

4. Verify the User Roles:
- Ensure that the user trying to book the appointment has the necessary roles to do so. The user should have the 'fsm_dispatcher' role.

5. Check the ServiceNow Version:
- Some versions of ServiceNow may have known issues with appointment booking. Check the ServiceNow documentation or community for any known issues with your current version.

6. If all else fails, raise a ticket with ServiceNow Support:
- If you've checked all the above and the issue still persists, it might be a good idea to raise a ticket with ServiceNow Support. They can help identify if there's a bug or some other issue causing the problem.

Remember, any changes to scripts or configurations should be done carefully and preferably in a non-production environment first to avoid any unintended consequences.

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[Snehal13]

This is what I get . My record producer has been linked through Appointment booking config 

Appointment booking config 

[Snehal13]

Thanks. I figured and fixed the issue. The appointment window was getting blank because the user field mapping was missing for which the appointment was being set up. This has been updated from the appointment booking configuration. 

[Ramesh Lohar]

That's great to hear! Here's a summary of your solution: - Identified the issue: The appointment window was blank due to missing user field mapping. - The user field mapping is crucial for setting up the appointment. - The issue was resolved by updating the user field mapping from the appointment booking configuration.

For ServiceNow Live Classes, Books, Sample Resumes, Interview Questions, CSA Quizzes.
And getting better services's on ServiceNow you can visits our website.
Please visit : https://nowkb.com/home
Our Website :https://nowkb.com/home

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