Estimated delivery time

[Ramesh_143]

Hi@ All, How can we configure the estimated delivery time of catalog item without using workflow? could you please help explain the procedure step by step?

[VishaalRanS · Accepted solution]

Hi @Ramesh_143 

Configuring the estimated delivery time of a Catalog item in ServiceNow without using a workflow can be done using business rules and Catalog item properties.

1. Define the Estimated Delivery Time Field
2. Create a Business Rule to Set the Delivery Time
3. Define the Script to Calculate Delivery Time and Test the Configuration.

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[thullurishalini · Accepted solution]

Hi @Ramesh_143 

To configure the estimated delivery time of a catalog item 

1. Navigate to the Catalog Item: Go to Service Catalog > Maintain Items and select the catalog item you want to configure.
2. Open the Catalog Item Form: In the form, locate the “Delivery Time” field.
3. Set the Delivery Time: Manually enter the estimated delivery time in the “Delivery Time” field. This can be a fixed number of days or hours.
4. Save the Changes: Click “Save” to apply the changes.

This will set the estimated delivery time for the catalog item without needing to use a workflow

Please mark this response as correct or helpful if it assisted you with your question.

Thanks,
shalini.

[Sohail Khilji]

need more clarity on your question.... can you brief in detail...

[Dr Atul G- LNG]

Hi @Ramesh_143 

But why? When something OOTB available , why you dont want to use that.

[VishaalRanS · Accepted solution]

Hi @Ramesh_143 

Configuring the estimated delivery time of a Catalog item in ServiceNow without using a workflow can be done using business rules and Catalog item properties.

1. Define the Estimated Delivery Time Field
2. Create a Business Rule to Set the Delivery Time
3. Define the Script to Calculate Delivery Time and Test the Configuration.

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[thullurishalini · Accepted solution]

Hi @Ramesh_143 

To configure the estimated delivery time of a catalog item 

1. Navigate to the Catalog Item: Go to Service Catalog > Maintain Items and select the catalog item you want to configure.
2. Open the Catalog Item Form: In the form, locate the “Delivery Time” field.
3. Set the Delivery Time: Manually enter the estimated delivery time in the “Delivery Time” field. This can be a fixed number of days or hours.
4. Save the Changes: Click “Save” to apply the changes.

This will set the estimated delivery time for the catalog item without needing to use a workflow

Please mark this response as correct or helpful if it assisted you with your question.

Thanks,
shalini.