Even after marking field inactive, it is visible in kb_view

[kaustubhdub]

I had task to remove a field from the user view, i removed the field from the form layout view and then marked the field as in active. Still the user can see the field in the older kb article and i too when i click on view kb article from the form view. How to remove the field without deleting it?

[Tanushree Maiti]

Hi @kaustubhdub 

Check following things in your instance:

1) KB1437808 Inactive field from Pre-defined knowledge article templates still shows on Knowledge artic... 

Resolution

• Remove the article template field from the article:
  
  1. Navigate to Knowledge > Articles > Create New.
  2. Select a knowledge base, and then the newly added article template.
  3. Right-click the header and select Configure > Form Layout.
  4. Double click on the field(s) you inactivated in the article template from the Selected column.
  5. Click on Save.

2)KB0959350 Deleted filed still shows up in the List layout and form layout 

[Ankur Bawiskar]

@kaustubhdub 

screenshots please

[kaustubhdub]

The suggested close note is the field i marked inactive.

[Mark Manders]

What view/page is this? Because it doesn't seem to be a normal form. If this is a ui page/ui builder page/portal page, it can very well be that the code behind it is showing the field. If that code does not check for active, you will show it, but can't add info to it on new records, because you removed it from the default form.