Even with plugin installed, it's not possible to select sc_req_item as a flow trigger.

[barbaratosetto]

Hello!

I’m trying to create a flow, and I believe the trigger should be set to “Created” on the sc_req_item table so that I can access the variables selected at the time of submission.

I came across this discussion in the community ( Solved: Is it not possible to select the request item tabl... - ServiceNow Community), where the suggested solution was to install the Flow Designer support for Service Catalog plugin.

I’ve confirmed that this plugin is already installed on my instance. However, I still can’t seem to trigger a flow when a record is created in sc_req_item.

Is there another plugin, or step I am missing?

[Chaitanya ILCR]

Hi @barbaratosetto ,

is there a specific use case to use record trigger on RITM creation ?

otherwise use can use the application -> service catalog trigger 

and build you flow and attach the flow to the catalog item

when the catalog form is submitted it will create the RITM and attach the flow to the RITM

this the usual process for attaching flow to RITM just you we attach workflow 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR]

Hi @barbaratosetto 

you can refer this

https://www.youtube.com/watch?v=GljJd7hijyw

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[barbaratosetto]

Hi Chaitanya,

Thanks for the suggestion!

Yes, there is a specific use case behind using a record trigger on RITM creation. We have a set of LU DT Offerings with a large and growing number of catalog items. Managing separate flows attached to each catalog item would not scale well for our needs, as it would lead to significant maintenance overhead whenever we onboard new offerings or update shared business rules.

That’s why I was exploring a more generic flow triggered on the sc_req_item creation, so we could handle the logic in a single place and maintain consistency more easily across multiple items.

If you have any ideas on how to make that work — or an alternative scalable pattern for handling multiple catalog items with similar post-submission logic — I’d really appreciate your input!

[Chaitanya ILCR]

Hi @barbaratosetto ,

one thing you can do if the solution shared in the post you have added 

you can create the flow on the task table and put a filter task type is requested item

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya