Even with plugin installed, it's not possible to select sc_req_item as a flow trigger.

[barbaratosetto]

Hello!

I’m trying to create a flow, and I believe the trigger should be set to “Created” on the sc_req_item table so that I can access the variables selected at the time of submission.

I came across this discussion in the community ( Solved: Is it not possible to select the request item tabl... - ServiceNow Community), where the suggested solution was to install the Flow Designer support for Service Catalog plugin.

I’ve confirmed that this plugin is already installed on my instance. However, I still can’t seem to trigger a flow when a record is created in sc_req_item.

Is there another plugin, or step I am missing?

[barbaratosetto]

I'll try this suggestion! If it works, I'll mark as the solution! Thank you!

[Anand Kumar P]

Hi @barbaratosetto ,

Check your application is in global scope or not.

Check plugin is updated upto date.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Harmeet2Singh]

Use below trigger:

[barbaratosetto]

Hello Harmeet, 

I’m trying to build a scalable workflow that can work across many catalog items, where these items offer services recorded in a custom table.

The goal is to retrieve variable values not tied to a single catalog item, but rather based on a common variable structure, so I can reuse the same flow across multiple catalog items.

I tried building the flow with a Catalog Item trigger, but it didn’t work as expected. I also attempted to create subflows and actions to link the variables from the RITM into the flow, but those approaches failed as well.

From what I’ve seen in videos and documentation about similar use cases, people often use a record trigger on the sc_req_item table.

If you have any ideas on how I could achieve this scalable pattern, I’d really appreciate your suggestions!

[John Gilmore]

If you can't use the suggested Service Catalog Trigger for some reason then you can use a business rule to achieve what you are trying to do.

Create a business rule with a trigger for after a record is inserted (created) on the sc_req_item table. Configure the business rule run conditions as needed and then have it call a flow using the API and pass the sc_req_item record as a parameter.