Event is fired, Notification is not getting fired

[Kaleem A]

Hi All,

I'm facing issue with the Notification. I'm triggering the notification using the event. The event is generated through workflow. Event Param 1 contains Email ID. I can see the params in the event logs but, no luck with the notification.   Checked all the settings and notification preferences. Can someone help me fixing this issue

[chirag_bagdai]

Hello,

Can you please check below two points as well :

1. Passing multiple email ids with comma separated string ?

2. In Email Notification, Event parm 1 contains recipient is true.

[amlanpal]

Hi Akbar,

For our better understanding, could you please provide here the snapshot of the Server Side code (I guess it would be Business rule or Scheduled Job) using which you are firing the Event?

Even after the trigger conditions meet, an email will not get triggered only when the below points are met. Please cross check the points below and let us know.

1. 'Send to Event creator' is not checked in the Notification.

2. The intended recipients are not 'Active' or 'Locked out'.

3. The intended recipients have 'Notification' set to 'true' in their corresponding user profile.

I hope this helps. Please mark correct/helpful based on impact

[amlanpal]

Hi kakbar,

May I know the status of this thread? Were you able to have a look at my response? Please let us know if any further assistance is required.

[patrickthomas]

Double check your event name.   You may have a typo in your eventQueue call. Lastly, check the 'state' of the event once it has been processed.   Is the result 'error' or 'processed'?

[Ct111]

Hi Akbar,

Have you checked the weight of the notification is there any other notification which gets trigger on the same table which you are using and that too with low weight , as a result there might be chances of your notification not getting triggered .

Please mark if correct/helpful