Event queue is stuck

sam_b · ‎08-29-2017

Hi! ServiceNow Jedi's,

Facing an issue with the Developer instance - The Events queue is stuck and none of the events are getting processed. I have reached out to ServiceNow support and they can't help because they can't access DEV instances.

Also, tried to reprocess the earliest stuck event etc. and cleared the events once as well. Out of options at the moment.

Looking for urgent help to resolve this.

Warm Regards,

Sam Bhogal

vab_13 · ‎08-29-2017

Your instance was missing scheduled jobs that actually process events.

There was not a single event processed in your instance in last 7 days.

I have restored these scheduled jobs and events are cleaning now.

Have a look:

ServiceNow

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

View solution in original post

jyotsnasolanki · ‎08-29-2017

can you share the xml of the scheduled jobs that you imported in this thread pls? ta

ayush_saxena · ‎08-30-2018

There is a Business Rule "Event Management - Create Scheduled Jobs" that runs on sys_properties that will create the jobs automatically, you don't have to import them.

Just change the property (evt_mgmt.event_processor_job_count) value between 1-4, it will execute the business rule and jobs would be created. Hope it helps !!

Regards,Ayush

elle · ‎04-29-2021

I'm facing the same issue of sam.b , can you please help me?