I have two web services used to create incidents. Each service uses a web service transform map to call the same event in an onAfter script. The event will cause an email notification to be sent. I am running into an odd issue where the email notification is sent from one of the web services but not from the other. I will try to describe my setup below:
Event
Name: incident.created.webservice
Table: Incident
Email Notification
Name: Incident Created Web Service
Event Name: incident.created.webservice
Sends When: Event is fired
Who Will Receive: Event parm 1 contains recipient
Web Service
Name: WsAlpha
Transform Map: WsAlphaTransformMap
WsAlphaTransformMap contains an onAfter script with the following:
gs.eventQueue('incident.created.webservice', target, group.sys_id, gs.getUserName());
Name: WsBeta
Transform Map: WsBetaTransformMap
WsBetaTransformMap contains an onAfter script with the following:
gs.eventQueue('incident.created.webservice', target, group.sys_id, gs.getUserName());
Scenario
When WsAlpha receives a request, an email notification is sent after the incident is created. I can see in the logs where the event is called and triggers the email notification to be sent.
When WsBeta receives a request, the event is called after the incident is created. However, an email notification is never sent. I don't see any warnings/errors in the system logs. I have found that an email notification is sent after changing the 'parm 1' parameter from group.sys_id to group.email.
gs.eventQueue('incident.created.webservice', target, group.email, gs.getUserName());
I am puzzled because the two web service transform scripts are calling the same event (also calling the same email notification as a result), but the results are different. Any kind of assistance would be greatly appreciated.
