eventQueue not firing email - using nowDateTime() Method - Change Managment

[Laurie Marlowe1]

Hello,

We have a requirement to send an email to the Change Management group if the Planned Start time is 8 hours in the future from the current time.

I created an onBefore business rule.  Here is my code:

(function executeRule(current, previous /*null when async*/) {

	var gdt = new GlideDateTime(gs.nowDateTime()); //get the current date and time from the server
	gdt.addSeconds(28800); //add 8hours in milliseconds because this is how the server thinks
	gs.addInfoMessage(gdt.getValue());  //this is working
	gs.addInfoMessage(gs.nowDateTime()); //this is working
	if(current.start_date < gdt.getValue()){ //gdt value is 8 hours in the future
		
		gs.addInfoMessage('A notification has been sent to the Change Manager as this may be considered as an expedited change.'); //this is working
		gs.eventQueue('change.expedited', gdt, gs.getUserID(), gs.getUserName()); //email not sent
		
	}
	

})(current, previous);

The gs.eventQueue is not firing the change.expedited event.

The event is registered.

The email is set to:

What am I doing wrong?

Thank you in advance,

Laurie

[Alikutty A]

On the notification, Please select Event parm1 contains recipient in the Who will receive tab

[Alikutty A]

Also Can you check the Event Logs and see if your event has been processed.

[Laurie Marlowe1]

Selected Event parm 1

Shows processed in event logs.

😞

[Alikutty A]

Is mailing enabled on your instance? Are you checking in Outbox or Sent Logs?

Thanks

[Harsh Vardhan]

gs.eventQueue("change.expedited", current, gs.getUserID(), gs.getUserName()); //email not sent

Can you just give a try to pass the event in double quotes. just try..

also check the event triggered or not.

system Logs >> event